Role Responsibilities
* Work with team members to handle incoming calls, emails and allocating work based on pre‑agreed priorities.
* Ensure all reported jobs are processed in a timely manner.
* Monitor the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
* Log and process job quotes, maintaining full auditable trails for invoices, timesheets, material orders and goods received notes.
* Check and maintain the FM Helpdesk Inbox, schedule reactive and help‑desk call‑outs, and open and close jobs.
* Provide general administration support, daily chasing and liaison, and raise corrective maintenance tasks following completed PPM tasks.
What We Are Looking For
* IT skills, including Microsoft Excel, Word and Outlook, with some experience in updating systems.
* Administrative experience is essential.
* A good team player who is supportive and organised.
* Someone happy to work in a fast‑paced environment.
Our market‑leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, providing access to 50% of your earned pay before payday for a small fee and competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or purchase technology products at an affordable cost.
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes each month and at the end of the year there’s a chance to win a top prize of £10,000.
Our success is a direct result of the experience and quality of our people, so progressing your career is a top priority. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Together our diversity makes us stronger.
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