Our family-run Biological Solutions Provider based in Wooburn Green, near High Wycombe in Bucks are currently looking for a new Sales Administrator / Resource Planner to join their growing and incredibly successful team!
The indiviual will be driven, reliable, well presented with a strong telephone manner and moitavted to go tthe extra mile for the business and for their own personal development.
Key Responsibilities to Include:
* Using CRM systems to manage relationships
* Developing new ways to meet customers' needs
* Handling customer complaints and queries
* Collecting and analysing customer data
* Developing marketing campaigns to attract new customers/retain current customers
* Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
* Exploring new features and streamlining processes through CRM system
* Creating job worksheets
* Creating mailshot templates to send out to customers with news or product offers
* Ensuring CRM information is up to date
* Ensuring tablets and other hardware are up to date and ready for use on site
* Daily communication with engineers, customers, and warehouse
* Training and onboarding new engineers
* Helping to manage and maintain our fleet of vehicles
* Answering incoming calls and emails to Operations from customers
* Allocating and route planning engineer's work to CRM system ensuring best fuel and time efficiency
* Producing kit and equipment required reports for all service runs scheduled for the warehouse
* Maintaining alerts and contact details for all sites on our CRM to ensure automated booking/site access
* Following up with issues on sites as part of customer service and success
* Accepting, updating, allocating, closing jobs on customer portals
* Completing work submission spreadsheets for invoicing purposes
* Ensuring work permits are in place
* Updating yearly permits, RAMS, process guides
Experience (preferred but not essential):
* 2 years' experience of office based experience (Admin / Client Support / Operations)
* Customer Service
* Job Scheduling / Communication with Suppliers & Contractors
* CRM system experience (BigChange/JobWatch preferred)
We currently have 735 live graduate jobs and we're adding more all the time.
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