We are seeking an experienced and trusted Senior Client Relationship Manager to manage relationships with a portfolio of larger and more complex clients. In this role, you will act as a senior point of contact, providing guidance, oversight, and assurance while ensuring client needs, risks, and expectations are clearly understood and managed. You will work closely with internal teams to coordinate delivery, lead more complex client conversations, and support the wider Client Relationship team through experience, consistency, and example. Key Responsibilities Client & Relationship Management · Own a portfolio of large and medium clients. · Act as contract and escalation owner for assigned accounts. · Lead complex client conversations around security, risk, and lifecycle planning. · Deliver structured in-person and remote client reviews annually. Commercial & Delivery Responsibilities · Manage client onboarding sign-offs. · Ensure all clients meet ITVET Minimum Security Standards. · Balance client needs with commercial viability. · Support complex solution discussions. Team & Standards · Support training and development of CRMs and Coordinators. · Act as a senior escalation point. · Help uphold consistent standards across the CRM function. Skills, Knowledge and Expertise Strong ability to build and maintain trusted, long-term client relationships. Confident communicator, able to explain technical concepts clearly to non-technical stakeholders. Experience managing senior client contacts and complex client situations. Good commercial awareness, able to balance client needs with service quality and commercial considerations. Strong organisational skills with the ability to manage multiple client accounts effectively. Solid understanding of IT service delivery and managed services environments. Calm, professional, and confident when handling sensitive or challenging conversations. Takes ownership and follows issues through to resolution. Benefits OTE's £70,000 - £90,000 Private healthcare Fitness/wellbeing allowance Enhanced pension contributions Life and critical illness cover 31 days holiday allowance Employee assistance programme Enhanced parental leave 2 wellbeing leave days Additional paid leave days for volunteering Free parking Free breakfast, lunch and snacks Games area Busy social calendar