Job Description
£ FTE - open to part-time or full-timeOffice-based position
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Day to Day Responsibilities:
* Providing an efficient and effective telephone counselling service to all callers
* Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
* Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies:
* Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
* 12 months post qualification experience
* Registered member of the BACP or equivalent (or COP booked)
* Relevant telephone experience
Benefits
* 25 days' holiday, plus bank holidays
* Day off on your birthday
* Cash plan for you (and your children, if any)
* Holidays increase after 2-and 5- years' service
* Contractual sick pay
* Private medical insurance after 5 years' service
* Pension Plan and Life Insurance
* Pension plan contributions increase after 5- and 7-years' service
* Holiday season bonus after 3 years' service
* Profit share scheme
* Season ticket loan scheme
* Cycle to work scheme
* Access to Employee Assistance Programme
* Company incentives, access to discount schemes
* Social sessions on the last Friday of the month with free food and drink
* Free 24/7 onsite gym
* Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
* Support with revalidation and CPD
* Funding support with training and development
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INDFIR
The Portfolio Group are acting on behalf of our client in recruiting for this position.