Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it.
We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions.
This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.
Job Description
What you’ll be doing:
* Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
* Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
* Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
* Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
* Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
* Conduct regular performance reviews, providing coaching and development opportunities for staff.
* Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
* Foster strong collaborations with internal teams to align business and marketing strategies.
* Maintain and strengthen partnerships with lenders to drive conversion and product development.
* Encourage and support technological improvements to enhance processes and customer interactions.
* Ensure full compliance with regulatory requirements and corporate governance.
* Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
* Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
* Undertake additional responsibilities as required by management.
What we expect from you:
* A strong leader with experience in managing and developing high-performing sales teams.
* A customer-centric mindset, ensuring all activities focus on right customer outcomes.
* Proven ability to drive sales performance while maintaining compliance and ethical standards.
* Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
* A strategic thinker who can align departmental goals with broader business objectives.
* Strong understanding of regulatory requirements, ensuring compliance at all levels.
* Ability to build and maintain effective relationships with internal teams and external lenders.
* Proactive in identifying and implementing process improvements to enhance efficiency.
* A commitment to continuous learning and professional development, both for yourself and your team.
ClearScore is the UK's #1 credit score and report app, with over 20 million users globally. We have established relationships with over 50 of the main lenders in the U.K. and have been a trusted tool for customers to manage their credit and make better financial decisions.
We offer a competitive salary of £40k - £45k (OTE £60K - £70K) and a range of benefits including 25 paid holidays, private health and dental cover, and a generous pension scheme.
We are an equal opportunity employer and are committed to creating an inclusive environment for our people. We celebrate diversity and are committed to creating an inclusive environment for our people.
#J-18808-Ljbffr