We are seeking enthusiastic, calm under pressure, team
member to be our next Night Porter, typically working 4 on 4
off patterns of night shifts.
In a new era in hospitality, make your mark and really drive
it forwards, embracing our ‘Ownership with Personality’ values.
With the historic town centre just a few minutes stroll
away, there is easy access to top Bury St Edmunds shopping, stunning parks and
annual festivals. There really is so much to do in the local area!
Inside our stylish and modern rooms, you’ll find the full range of amenities
available to make a stay very comfortable, including free WiFi, Flat Screen
TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our
family-run Bury St Edmunds hotel offers an amazing experience at an extremely
competitive price.
With experience in guest services, ability to check guests in and out on
systems and your calm methodical manner to ensure our guests and property is
kept safe and secure during night-times you may be jus the person we're looking
for!
You will be an integral part of our hotel family, aspiring
to exceed our guests needs, delivering a best in class service and creating
experiences that embrace our heritage and the communities we work within.
Your responsibilities will include:
* Adopt
a security and safety conscious attitude. Priority is to ensure our guest
safety and satisfaction and safety of Hotel property- check house lists,
complete fire and safety walks, maintain quiet sleeping areas throughout
nights.
* Complete
Night checklists, including reception audits (keys, invoices, preparing
for next day), complete cleaning schedules, preparing conference rooms and
event space, check guests in and out, providing support for guest queries,
for late service and early morning wake calls as required, commence
breakfast set up as required.
* Attend
to any incidents throughout night service- responsible for checks and
attendance in the event of a emergency services attendance.
Experience and skills for role:
* Experience
of Night Working (preferred)
* Superb
Customer Service skills- gained on a reception desk or similar is highly
advantageous.
* Minimum
1 years Hospitality experience preferred.
* Experience
of presenting an environment that exceeds our Guest expectations.
* Excellent
punctuality and attention to detail.
What we offer you:
* Access
to Employee Assistance Programme – helping our hospitality team through
any difficult times 24 hours a day, 7 days a week.
* WageStream
– we offer the ability to access your wages as you earn them, or save as
you earn too!
* Retail
and Supermarket discounts
* Discounted
meals & stays across all of the groups hotels around the UK, up to 50%
off
* A
development programme to continue your rise to becoming
a “Hospitality Superstar”- We love to promote from within our
teams - including apprenticeships, accredited and professional training.
* Bike
to work scheme
* Electric
Vehicle Scheme
* Bus
Saving Scheme
* Flexible
working hours
* Inclusion
in tronc scheme
* Increasing
annual leave
If you feel your experience is a match for this F&B
Assistant role, we encourage you to apply today!
Surya Hotels is one of the UK’s leading niche hotel
groups, with a rapidly expanding portfolio of outstanding properties, situated
in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk
towns, Essex City or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed our guest
expectations; creating experiences that embrace our heritage locations, our
people and the communities we work within.
We aim to consistently deliver best in class experiences with personality and
warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.