The RoleAs a Field Services Engineer, you will play a key role in troubleshooting, installing, upgrading the hardware and software devices. You will be responsible for ensuring that everything works smoothly, engineering designs are properly followed, and a strong customer support is provided.
Key Responsibilities
* Provide direct Face‑to‑Face world class end user support experience with an emphasis on quality resolutions.
* Set up and troubleshoot Multi‑Factor Authentication.
* Set up and manage network printers.
* Build, image and reimage laptops and desktops.
* Collaborate with other IT teams to ensure problem resolution and identify the root cause when necessary.
* Recommend and perform upgrades on systems and support VPN connections.
* Ticket work according to ITIL / ServiceNow.
* Provide time/resource estimates for assigned tasks, including time tracking activities.
* Provide primary support to executive users and key stakeholders.
* Ensure configuration and inventory management database entries are complete and accurate.
* Raise purchasing requirements and obtain quotes for hardware/software.
* Rack equipment into communication cabinets and document SOP.
Key Skills / Knowledge / Experience
* Flexibility to travel as needed and readiness to work in a 24/7 environment and remain on rotational on‑call during off hours/weekends.
* Ability to walk long distances across large facilities, with a valid driver’s license and reliable transportation.
* Excellent interpersonal skills to support both technical and non‑technical personnel at all levels, with a can‑do attitude and training skills.
* Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area.
* Understanding of basic networking concepts, VLAN / VoIP.
* Strong break/fix skills – desktops, workstations, notebooks and Dell tablets.
* Excellent Microsoft Office skills (Outlook, Excel, Word, PowerPoint).
* Excellent written, verbal communication skills and time‑management.
* Self‑motivated with the ability to work independently with minimal supervision.
* Detail and process oriented, with experience chairing meetings and preparing presentations.
* Previous experience in project delivery and willingness to learn.
* Experience with Active Directory, Group Policy, file permissions, DHCP.
* Experience supporting O365, MS Teams, OneDrive, Zoom, antivirus software, BitLocker, SSO, password managers.
* Experience supporting Windows 10/11, macOS, Android, iOS.
* Ability to troubleshoot computer hardware and peripherals on site and remotely (using Quick Assist, Remote Desktop Connection).
* Ability to update drivers and BIOS.
* Ability to identify potential escalations and proactively alert management as needed.
Ready to leverage your knowledge in Active Directory, Group Policy, file permissions and DHCP? Are you passionate about troubleshooting/repairing desktop and laptop hardware in the field?
Preferred Qualifications
* A few years of clinical exposure (e.g., hospital or laboratory support, or experience in the healthcare/medical domain). Knowledge of DICOM, HL7.
* Previous IT Service Desk support experience.
* ITIL Foundation v3/4 understanding.
Rewards & Benefits
* Competitive salary packages.
* Paid holiday entitlement.
* Pension contribution.
* Private healthcare including dental & optical coverage.
* Life assurance and income protection.
* Company laptop and phone.
* Cycle‑to‑Work scheme.
* Exclusive discounts on gym memberships.
* Discounted rates on car leasing options.
* Staff discounts within the larger Tata network.
* Access to extensive training resources.
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