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Customer Service Planner
West London
Permanent
Office Based
0800-1700
£28-29K per annum
About You
Candidates will have the following:
* Previous administration experience.
* Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
* Competent in communicating with direct operatives, subcontractors and residents.
* Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
* Planning knowledge of what works can be sequenced or can be undertaken concurrently.
* Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
* Previous experience dealing with high volumes of calls and customer repair related enquiries.
* Good level of written & verbal English.
* Good working knowledge of Microsoft Office.
* Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
* Passionate about service delivery and customer satisfaction.
Note, no hybrid working, must be able to work from main office located at Maida Vale
* 26 Days Holiday & Bank Hols
* Enhanced Pension Plan
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
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