What you’ll be doing
as a Wastewater Technical Advisor
1. Handle complex customer enquiries related to wastewater issues, including pollution and internal/external flooding.
2. Use phone and video technology to assess problems remotely, providing accurate diagnoses and resolutions.
3. Support contact centre agents by offering technical guidance on specific wastewater journeys.
4. Determine and initiate appropriate follow-up actions such as scheduling site visits or offering self-help solutions to customers.
5. Collaborate with various teams, including Operational Service Centre agents, network engineers, and external partners like Lanes Group PLC.
6. Share your technical expertise to assist colleagues and improve internal processes.
7. Communicate clearly and effectively with customers, using non-technical language to explain issues and solutions.
8. Contribute to service innovation by identifying opportunities for improvement and helping implement new approaches.
Location – Kemble Court, Reading. Hybrid working is available following a training period.
Working pattern is 08:00-16:00 Monday to Friday initially. In the future, there could be changes to the working pattern, which may include weekends and an element of shift patterns. Any proposed changes would be discussed in advance.
We are looking for candidates who will be able to start on 13/10/2025. Regrettably, we are currently unable to accommodate other start dates at this time.
Please note the internal job title for this role is Virtual Technician
What you should bring to the role
9. A good understanding of identifying pollution, including any associated risks.
10. Strong technical experience, preferably gained from a field engineer background or similar.
11. Excellent ability to take initiative and be able to triage/prioritise workload.
12. Knowledge of regulators.
13. Knowledge of internal/external flooding issues and wastewater treatment.
14. Experience using Salesforce is desirable however, all training will be provided.
15. Competent with IT skills and Microsoft Office software.
What’s in it for you?
16. Competitive salary from £30,000-£42,000 per annum depending on skills & experience.
17. Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
18. Generous Pension Scheme through AON.
19. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.