Regional Operations Coordinator – Site Operations
* To support site staff with daily operational issues, including member bookings, site rules and policies, and emergency procedures.
* To feed back information relating to sites and site staff as appropriate to Head Office departments.
* To coordinate communications between sites and relevant Head Office departments to ensure all site-related information is correct and updates reach members/guests.
* To liaise with the Publishing and Social Media teams to coordinate site publications and provide newsworthy content from sites.
* To coordinate the purchasing/procurement of necessary supplies requested by site teams and Regional Managers and liaising with the Procurement team.
* Monitor, maintain and update annual Health, Safety and Environment compliance reports.
* Perform a coordinating role, with attending supplier meetings and disseminating relevant information to the wider team, including sharing data on waste management and utilities.
* To support site staff with uniform and PPE ordering. Attend and support the uniform/PPE rollout at the Assistant Site Manager Induction, which may include overnight stays.
* To monitor issues affecting sites and member stays and communicate these to members/guests, including emergency information.
* To provide daily administrative and operational support to Regional Managers.
* To support the Regional Manager and Alternative Accommodation Manager with Experience Freedom operational matters as required.
* To visit sites, exhibitions, and shows, and be able to stay overnight as required.
* To support with any other ad hoc duties as required.
Essential Skills & Experience Required
* Proven relevant experience in an administrative, operational, and/or customer service role.
* Proven experience of communicating and working collaboratively with multiple stakeholders, including marketing/finance teams, third-party contractors, senior management, and remote teams.
* Demonstrated experience of working within a team and autonomously.
* Proven experience of dealing with operational issues, including emergencies.
* Understanding how to proactively and reactively coordinate operational tasks.
* Understanding some finance procedures, including processing Purchase Orders.
* Understanding customer booking procedures.
* Excellent communication skills, including resolving customer issues/complaints.
* Analytical skills and problem-solving techniques.
* Numerate and literate, both verbally and in writing.
* IT proficiency.
* Effective time management and self-organization skills.
* Results-oriented and people-oriented mindset.
Please note this role will require occasional travel to multiple sites and events, including overnight stays. The post holder will also need to undergo regular training.
#J-18808-Ljbffr