Overview
Customer Assistant - Instore Bakery - Irvine Simply Food
Disclaimers
Under 18 disclaimer: This job role involves working with specialist cutting equipment and we can’t consider applications from anyone under the age of 18. This is to comply with health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Work pattern
Friday: 14:00 - 20:30
Saturday: 12:00 - 18:30
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to feedback and willing to act on it
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy, and to flexible working. If you require reasonable adjustments to any part of the recruitment process, share those requirements when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Retail
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
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