Application Support Engineer – Intelligent Automation
Location: Home-based (UK only)
An Exciting Opportunity to Join a Leading Intelligent Automation & Low-Code Solutions Provider
A growing technology company specialising in intelligent automation and low-code platforms is looking to add an Application Support Engineer to their remote support team. This is an excellent opportunity for someone with a strong technical background and a passion for solving problems to make a real impact in a fast-moving, customer-centric environment.
The Role
The successful candidate will act as the first point of contact for customer issues and service requests, taking ownership of incidents from report through to resolution. The role involves diagnosing and resolving technical issues, mentoring customers on troubleshooting low-code applications, and working closely with internal teams to meet service levels and performance targets.
Key Responsibilities
* Provide responsive first-line support for incidents, problems, and service requests.
* Troubleshoot technical issues related to low-code applications.
* Guide and mentor customers in diagnosing issues.
* Collaborate with internal resolver groups to meet SLA and KPI targets.
* Handle system configurations, changes, and software updates as needed.
* Maintain detailed and accurate records of customer interactions.
* Contribute to internal knowledge base documentation.
Required Skills & Experience
* Strong technical problem-solving skills, particularly in data manipulation and form/data model building.
* Understanding of software testing and a structured, analytical approach to issue resolution.
* Excellent verbal and written communication skills.
* A calm, professional manner with the ability to prioritise and manage a dynamic workload.
* Organised, methodical, and able to work independently as well as part of a team.
Desirable Experience
* Exposure to low-code platforms or intelligent automation tools.
* Experience with JavaScript, Python, CSS, APIs, or relational databases.
* Knowledge of ITIL or ITIL Foundation certification.
* Familiarity with process mapping and scripting.
Additional Requirements
* Must have been continuously resident in the UK for at least 3 years.
* Successful candidates will need to obtain and maintain NPPV3 security clearance.
To apply for this position, please email your CV to louiswoods@spectrumit.co.uk or call him on 02380 765 301 or simply click Apply now!