INTERNAL APPLICANTS MUST APPLY VIA MYSELF
North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
We are looking for an enthusiastic individual with a proactive approach to work who is committed to providing a front line service to our tenants and enjoys working as part of a team to meet this varied and fulfilling role.
Based within the Coatbridge Locality, you will supervise a team of Estate Officers, maintain staff rotas and ensure continuity of our excellent service to tenants and residents, responding to emergency situations as required.
The Locality Response Officer reports directly to the Housing Co-ordinator and will be responsible for assisting with service provision in relations to estate services, temporary homeless accommodation and tower and concierge services with a locality.
You will be required to respond to any emergency situations out with office hours as requested by the line manager or by out of hours officers, and to ensure that staff are mobilised to assist with any emergency.
An SVQ3, HNC or equivalent qualification in a relevant discipline is essential with an extended period of work experience in a housing or security environment.
You should have experience of dealing with the public, supervisory skills and be self-motivated with a professional approach to work.
Experience of working with community groups, knowledge of CCTV systems and training in customer care and health and safety are desirable.
The successful candidate will be subject to a Level 1 Disclosure check.
Working Pattern:
4 on, 4 off - day/night shift pattern
Day shift 7am – 7pm
Night shift 7pm – 7am
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.