About the Role
Every day, Agilent Service Engineers help our customers in the UK solve issues that enable scientists to make discoveries that improve the quality of life.
We deliver insights and support that keep labs running smoothly and efficiently, providing high‑level customer service and driving customer success.
Responsibilities
* Install and optimize hardware/software/network products
* Perform maintenance and repairs
* Diagnose and resolve product performance issues
* Address application‑related issues and provide end‑to‑end solutions at customer sites
* Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
* Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, and on effective system use
* Apply interpersonal skills, creativity and a can‑do approach to every engagement
Qualifications
* Academic degree in science or engineering (chemistry, analytical chemistry, biochemistry, biotechnology or related)
* Expertise in analytical techniques and method development (chromatography, LC/LC‑MS) in a similar position or as an end‑user
* Experience in instrument maintenance, data analysis software and problem‑solving, particularly for fixing and application support
* Strong desire to learn and expand skill set
* Enjoy working remotely while engaging with customers on‑site
* Strong attention to detail and adherence to Agilent’s quality standards
What We Offer
* Full‑time, permanent position based in the United Kingdom—remote work combined with short‑distance travel to customer sites (company car available)
* Training and development opportunities, including learning about new applications and workflows in Agilent’s pioneering demo facility
* Core global benefits plus UK‑specific benefits: Agilent Result Bonus, Life Insurance, Pension, Healthcare
Travel & Working Hours
Travel required: 100% of the time.
Shift: Day.
Duration: No end date.
Job Function: Services & Support.
Legal & Diversity Statement
Agilent Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
#J-18808-Ljbffr