Job Title: Recall Program Co-ordinator
Location: Dunton - Hybrid, 3 days in the office Original
Rate: £29.59ph increasing to £37.25ph after 13 weeks inside IR35
Hours: Standard 37.5 Hours Per Week
Responsibilities:
* This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).
* The candidate will develop cost effective dealer repair strategies for vehicle concerns.
* Create Dealer Bulletins, Service Instructions and Customer Letters.
* Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
* Work closely with the Office of General Council.
* Work with translations agencies.
* Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
* Liaise with all National Sales Companies in Europe and Global Offices.
* Liaise with our client parts Supply Chain Management.
* Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
* Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
* Provide Recall status input to various forums, attending and presenting to senior management teams when required.
* Liaise with customer letter mailing agency.
* Ensure departmental processes/records are compliant with current/future audit requirements.
Skills Required:
* Recalls and Service Program Co-ordinator.
* Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
* Able to multitask and manage multiple programs effectively.
* Able to work under pressure.
Experience Required:
* Vehicle engineering and / or Dealer Workshop experience.
Experience Preferred:
* Aware of, or with experience of dealer workshop processes.
Education Required:
* Degree in Engineering, dealer workshop repair process.
* Master Technician trained.
Additional Information:
Hybrid, 3 days in the office.
This role is INSIDE IR35