Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingborough
Join our community: For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
You’ll be supported in a busy, varied and challenging branch environment. We’re a close-knit team and you’ll be totally flexible, undertaking a broad range of activities in a multi-skilled environment as the eyes and ears of our business.
The difference you’ll make
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring
These are the essential requirements you need to be successful in this role:
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What else you need to know
* This is a full-time permanent branch-based role, working across Monday to Saturday across the hours of 8:00am – 6:00pm
* The role is based between Wellingborough and Kettering Branches
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We help Santander become a workplace that celebrates diversity and rewards talent through living our values of Simple, Personal, and Fair.
How we’ll reward you
As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
* £500 annual cash allowance to spend on our benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year.
* Eligible for a discretionary performance-related annual bonus.
* Voluntary healthcare benefits at discounted rates, including medical, dental insurance and health assessments.
* Free access to digital health services, including GP.
* Wellbeing apps and online classes.
* Company pension contributions with options for higher employer contributions if you contribute yourself.
* Death-in-service and income protection insurance, with discounts on additional life assurance and critical illness cover.
* Support for charitable causes and community partnerships.
* Share plans and access to an online employee discount platform with retailers, entertainment, travel and more.
* Staff versions of Santander products with no fees and access to other deals.
Learn more about our benefits and family-friendly policies
Right to work
Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit this will not influence our decision on progress. If you do not have the right to work, Santander will not proceed with your application.
What to do next
If this sounds like a role you’re interested in, please apply. If you need recruitment process assistance, contact resourcing@santander.co.uk.
Additional information
We welcome applications with the understanding that there may be no relocation package. Santander will pay the employer mandatory government fees related to visa sponsorship. You may be liable for your own immigration and relocation costs.
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