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Field application engineer

London
Supermicro
Application engineer
Posted: 10 July
Offer description

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Job Req ID: 25573

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded customers worldwide. We are among the fastest-growing companies in the Silicon Valley Top 50 technology firms. Our global expansion offers new opportunities for talented, passionate engineers, technologists, and business leaders to join us and drive innovation.

Job Summary

The Field Application Engineer (FAE) will be part of a dynamic team responsible for developing opportunities in the global IT market. The FAE will work with customers at all levels, manage projects, and support business growth. Customer focus and solution orientation are key, along with collaboration across departments to meet project requirements.

Essential Duties and Responsibilities

* Provide technical pre-sales and occasional post-sales support to customers.
* Promote Supermicro technologies and portfolio within customer organizations.
* Assist with technical support escalation and pre-sales inquiries.
* Build trusted relationships within the customer base at all levels.
* Develop and manage technical leads.
* Deliver Proof of Concept (POC) demonstrations and manage the process end-to-end.
* Investigate and resolve technical issues.
* Train customers on new products and roadmaps.
* Support internal sales teams with training and meetings.

Qualifications

* A degree in a related field is desirable but not necessary; relevant experience can offset formal education.
* 5-10 years of relevant experience in IT, specifically in Compute, Storage, and Networking.
* Strong solution design and diagnostic skills.
* Experience with various Operating Systems, Storage Software, or Network Operating Systems is beneficial.
* Solid background in compute and storage hardware and architecture.
* Effective communication skills for engaging with diverse client types.

EEO Statement

Supermicro is an Equal Opportunity Employer that values diversity. We provide equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or other protected categories.


Additional Details

* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Computer Hardware Manufacturing, Electrical, Electronics Manufacturing
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