We're recruiting an experienced and detail-oriented Lead Disrepair Case Officer. This role is central to managing housing disrepair cases from start to finish, ensuring repairs are coordinated effectively, legal obligations are met, and residents receive a timely and high-quality service.
You'll be joining a busy housing service where you'll work closely with legal teams, contractors, and internal departments to deliver robust case management, drive performance improvements, and protect the organisation from risk.
The Role
·Manage a varied caseload of housing disrepair cases, ensuring compliance with statutory requirements and internal policies.
·Work closely with legal teams and insurance departments to progress cases, prepare documentation, and support legal proceedings.
·Coordinate repairs and maintenance activities, ensuring works are delivered on time, to budget, and to agreed quality standards.
·Oversee expenditure budgets, ensuring cost-effective use of resources while maintaining service quality.
·Monitor, review, and report on KPIs to ensure timely resolution of disrepair cases and continuous service improvement.
·Maintain accurate case records and produce professional correspondence, ensuring systems are updated and compliant.
·Build strong relationships with internal teams, contractors, and external stakeholders to ensure effective service delivery.
Key Requirements
·Proven experience managing a caseload of housing disrepair cases.
·Background in building and maintenance services, with a strong understanding of disrepair processes.
·Excellent written and verbal communication skills, with the ability to draft clear, legally sound correspondence and reports.
·Strong planning, organisational, and decision-making skills with the ability to prioritise effectively.
·Flexible, proactive, and receptive to change, with a collaborative approach to team working.
·Highly IT literate, with strong skills across Microsoft Office and case management systems.
·Experience working with legal teams and understanding the interface between housing disrepair, legal proceedings, and insurance.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us