We are working with an established Courier company who are looking for a Courier Customer Service Agent. Due to growth within the company, our client is recruiting for a full-time customer service agent. We are looking for candidates who are passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. Job profile: Excellent interpersonal and active listening skills. Clear communication skills and a strong command of the English language. Strong attention to detail. Ability to work well in a team. Multitasking skills and good organisational abilities. Listen carefully and understand customers circumstances and needs. Answering all customer queries/bookings via Phone, Email, and internet. Be proactive in resolution of any queries, dealing with both internal and external customers Chasing delivery reports as to keep clients informed on their deliveries. General administrative tasks. Assist with receiving and processing shipments. Flexible with in the future being on call (once trained up) - This is on a rota basis within the team. Requirements: Confident telephone manner. Strong written, listening and verbal communication at all levels. Approachable, empathetic, and considerate. Working in a similar logistics type customer service would be advantageous A team player who can demonstrate initiative. Ability to manage own workload and meet company targets. Excellent customer service - ability to provide solutions. Computer literate. Excellent administrative and strong organisational skills. Benefits: Salary: up to £28k per year depending on experience. 25 days holiday per annum, plus bank holidays. Free Parking Company pension scheme Personal development programme Full time position Hours - weekly shift patterns rotate on the below: 07:30-16:30 08:00-17:00 08:30-17:30 09:00-18:00 09:30-18:30 10:00-19:00 If you do not hear from us within 7 days, then your application has been unsuccessful. IND26