Job Details
Role: Break Fix Server Engineer / Technician
Duration: up to 31st December 2026
Location: London – onsite
Rate: £25.77 per hour (Inside IR35)
Job Description
* Break fix server engineer working on HP, Dell and IBM servers; server provisioning, rack installation and stack configuration.
* Support Trainee DC Engineers when required.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support.
* Responsible for proactive updating of customer and resolution of service.
* Co‑operate and work closely with all members of the support team to ensure efficient, productive and high‑quality technical support and customer service to customers within the live Data Centre.
* Liaise with onsite support engineers and other sites.
* Manage all incoming calls and emails to the data centre support function.
* Liaise with third‑party suppliers to report and escalates customer problems.
* Respond to customers within agreed SLA.
* Follow escalation processes; tickets to support management and other teams as required.
* Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets until resolution.
Shift Rota
* Early – 07:00 to 14:30
* Late – 14:30 to 22:00
* Week night – 22:00 – 07:00
* Weekend day – 07:00 – 19:00
* Weekend night – 19:00 – 07:00
#J-18808-Ljbffr