Sales Administrator
Based: High Wycombe
Term: Contract - Maternity Cover
Salary: c.£29000 pa + excellent benefits
The Role:
The primary function of UK Sales Administrator is to provide excellent customer service to both our resellers and internal teams, to manage their sales orders, Purchase Orders and delivery of products whilst maintaining systems. Working cross functionally, it is our responsibility to process orders, provide relevant documentation and information to help organise shipments. As part of our role, we also help to support Sales Managers by keeping them appraised of stock, account status and monthly revenue on a weekly, monthly and quarterly basis.
This is a maternity cover position which is expected to last for approximately 12 months with a planned start date of 01.09.25.
Duties and Responsibilities:
* Process sales orders and returns for UK and Ireland resellers
* Process internal sales for Staff, loans and artist orders
* Work with logistics partners and warehouses to ship and track orders within expected delivery times
* Report order status and backorders to Sales Managers.
* Manage demand and supply planning for Focusrite Group's spare parts to ensure efficient support for our network of service centres and end users.
* Maintain accurate inventory data and ensure availability information is accessible to both internal and external stakeholders.
* Prepare Inbound and outbound shipping labels and documentations for spares orders, business related deliveries and ad hoc request including shipping documentation such as commercial invoices, packing lists and certificates of origin
* Provide any additional administration support where needed.
Skills and Experience Required:
* Previous experience in administration
* Great customer service skills
* Proficient in Microsoft Office with intermediate to advanced knowledge of Microsoft Excel. i.e. basic formula, pivot tables, power queries etc.
* The ability to adapt, problem solve and work well under pressure
* Good attention to detail
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.
The Focusrite Group trades under a number of established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.
The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, health cash plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
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