Posted: 17h ago
The role
Role: Regional Operations Manager
Location: Welbourn
Salary: £45,000 – £55,000
Shift: 40 hour week
Looking for a job where your skills make a difference every single day? My client, a leading national industrial door specialist, is looking for a positive, proactive Regional Operations Manager to help support their expanding service operations in your region. You will be responsible for ensuring sustainable business growth occurs. You will work cross functionally with different areas of the business which are primarily field managers, engineers, stores/manufacturing, field sales, and customers.
As a Regional Operations Manager you will be responsible for:
Delivering excellent service to regional and key account customers, ensuring SLA and KPI targets are consistently met
Managing job turnaround times, first-time fix rates, and clear customer communication throughout
Driving additional work opportunities (AWR) and supporting revenue growth through the field team
Planning and coordinating engineer diaries, workloads, and daily operational activity
Creating and uploading contracts onto Protean and maintaining accurate system records
Ensuring all plant, access equipment, travel, and accommodation are arranged in advance of works
Supporting engineer productivity and working with senior coordinators to optimise operations
Reviewing completed jobs for invoicing, follow-on works, and system accuracy
Coordinating PAT testing and ensuring compliance standards are met
Supporting financial performance including regional targets, aged job reduction, and P&L awareness
Identifying key accounts and supporting service growth opportunities within the region
Maintaining accurate daily, weekly, and monthly reporting with real-time system updates
Escalating data issues and supporting continuous improvement across the operation
The successful Regional Operations Manager will have the following experience
GCSE English (A*-C or equivalent) – essential
GCSE Maths (A*-C or equivalent) – essential
Previous management experience – essential
Experience working to KPIs and performance targets – essential
Experience managing service delivery and/or engineers – desirable
Understanding of industrial doors and/or loading bay products – desirable
Highly organised with strong attention to detail
Excellent communication and relationship-building skills
Ability to work to deadlines and manage multiple priorities
Strong interpersonal and customer-facing skills
Professional and confident approach
Friendly and approachable manner
Calm and composed under pressure
The Regional Operations Manager will receive an excellent remuneration package which includes:
£45,000 - £55,000 salary
25 days holiday + bank holidays
Sick pay and income protection
Salary sacrifice pension scheme
Employee Assistance Programme
Online discount scheme
Birthday voucher
Death in service cover
Supportive team environment with opportunities to grow within a national business
If you’re looking for a challenging and rewarding role, we’d love to hear from you. Join a company that values its employees and offers opportunities to grow in a supportive and dynamic environment.
Get in touch with Anja at Kemp Recruitment on (phone number removed) or apply now.
INDAT
