Overview
The M25 is one of our Flagship projects in the UK. It is the most used part of the UK Strategic Road Network with over 200,000 vehicles per day. The network includes around 800 structures and 5 tunnels and requires high levels of performance, constant improvement and repairs to keep it operating smoothly. We have formed a Joint Venture project called Connect Plus Services (CPS) to widen, operate and maintain the M25 under a 30-year contract. We are looking for a Control Room Operative to consistently deliver a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.
To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
Responsibilities
* To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
* To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
* To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
* To ensure accurate recording of network occupancy through use of bespoke databases.
* To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
* To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
* To work to agreed business performance and quality standards.
* To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
* Receive and disseminate weather decisions in accordance with the Severe Weather Plan.
Qualifications
* The following qualities/experience are essential: Experience of working in an operational control room, in an emergency services or National Highways environment.
* Desirable but not essential: Experience of working in an environment involving the time-critical deployment of resources.
* Experience of working in a performance driven environment.
* Excellent communication skills, both oral and written.
* Aptitude for effective problem solving, using information to consider options and outcomes.
* Ability to operate and interrogate several database systems simultaneously to a high level of competence.
* Demonstrate an understanding of the commercial implications of operational decisions.
* Ability to remain calm under pressure, prioritising the response to multiple events.
* Experience of incident management, escalation processes and terminology (Desirable but not essential).
* Experience of transport and road network environments (Desirable but not essential).
* The post holder must meet the requirements of security clearance.
* Experience of working a 24/7 shift pattern (Desirable but not essential).
Additional Information
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
* Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*
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