Miconex is a rapidly growing company dedicated to supporting local economies through innovative gift card programs. Our mission is to drive local spending, increase customer engagement, and provide valuable solutions for businesses and communities. As we continue to expand, we are seeking an Experienced Administration Assistant to provide support for the business and to help deliver our products and services.
Be part of an innovative and mission-driven company making a real impact on local economies.
Work in a dynamic, collaborative environment with opportunities for professional growth.
We are seeking a highly organised, experienced and detail-oriented Support & Fulfilment Co-ordinator to provide essential administrative support across the business. This role requires exceptional attention to detail and strong in-person, written and telephone interpersonal communication skills as frequent direct interaction with clients, customers and suppliers will be required.
33 days holiday (including statutory and bank holidays)
~ Pension contributions
~ Vitality Health Insurance
~ Flexible working options can be discussed
General Administration: Provide support across all Miconex teams, including Finance, Technology, Implementation, and Business Support.
Customer support: as required, support end-to-end customer service including customer support requests and client queries via telephone, e-mail and live chat/chatbot (owning the latter), recording actions and follow-up on the company’s CRM.
Customer outreach: as required, make calls to the company’s customers to update them as required or to check in on the service they are receiving from Miconex and capture relevant actions/feedback
Support Gift Card fulfilment on a daily basis to ensure timely and accurate delivery of customer orders at all times.
Process customer deliveries including transporting orders to delivery hubs as required (Post Office, local carrier depot etc. - Engage with Miconex suppliers to place orders, query invoices and follow up on any service issues to conclusion.
Data & Reporting: Generate reports, and ensure data accuracy for business operations.
Process & Documentation Management: Maintain and update process documents, help to manage our Knowledge Base for external and internal clients
Product & Program Support: Assist with project tracking, helping to implement contract upgrades, digital add-ons, and new programs.
IT & Website Admin: Manage IT support tickets, update website content, and assist with user account management.
Support financial reconciliation and day-to-day financial processes.
Sustainability & Compliance: Support risk register updates, regulatory tracking, and net zero initiatives.
Technical Skills: Proficiency in Microsoft Office (Excel, Word) and experience working with data, spreadsheets, and reporting tools.
Attention to Detail: Strong accuracy in handling data, documentation, and financial processes.
Technology Proficiency: Comfortable working with various software systems, with the ability to learn new tools quickly.
Organisation & Time Management: Ability to manage multiple tasks, prioritise workloads, and meet deadlines.
Excellent verbal and written communication skills to liaise with internal teams, clients, and external partners.