About the role
As Lead Administrator, you ensure the smooth daily running of administrative processes within the People Shared Services team. You will:
Case Management & Administration Support
* Manage routine employee relations cases (e.g., short-term absence, maternity, paternity) in line with policy and legislation.
* Produce accurate documentation, including contracts, letters, reports, and colleague records.
* Support onboarding, colleague changes, benefits, and leavers.
* Handle employee enquiries via email, phone, or face-to-face, escalating when needed.
* Process benefit changes and respond to related queries.
Operational People Shared Service Support
* Coordinate daily workflow of the administration team to ensure tasks are completed on time.
* Act as a point of contact for complex administrative queries.
* Support implementation of new processes or ways of working.
Service Excellence & Continuous Improvement
* Provide guidance and informal coaching to Administrators to build confidence and consistency.
* Share best practice and support onboarding and training of new team members.
About You
You are a highly organised and detail-oriented administrator with experience in HR, People Services, or a shared services environment. You are:
* Confident managing multiple priorities and maintaining service levels.
* Proactive and solutions-focused, able to take ownership and resolve issues independently.
* Supportive and approachable, able to guide colleagues and share knowledge.
* Skilled in People systems, case management tools, and Microsoft Office.
* Clear and accurate in written communication.
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Benefits
In addition to competitive salaries, we also offer the below core benefits:
* 20% staff discount, which increases with length of service
* Thrive Recognition Scheme
* Wellbeing support provided by the Retail Trust
* Life Assurance
* Retail Rewards platform offering discounts for other retailers
* Pension Scheme
* Access to a wide range of career development
* Additional benefits may apply depending on your role and area of the business