Posted: 18 June
The role
Business Analyst / Knowledge Architect
I'm supporting an SAAS client, hiring a Business Analyst / Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems.
Responsibilities- Map current-state business processes through stakeholder interviews, workshops and process analysis.
- Identify manual effort, bottlenecks and operational inefficiencies.
- Build automation business cases including ROI, effort reduction and operational impact.
- Translate business requirements into clear delivery-ready specifications for AI and automation teams.
- Design and maintain knowledge structures, taxonomies and AI-ready documentation.
- Audit, clean and restructure SOPs, policies and training materials for AI consumption.
- Create process maps, SOPs, RACI documentation and adoption materials.
- Maintain a prioritised backlog of automation opportunities and track realised benefits.
Required Experience- Proven Business Analysis experience within technology, SaaS or digital environments.
- Strong process mapping and workflow discovery skills (BPMN or similar).
- Experience in Knowledge Management, Information Architecture or Content Structuring.
- Understanding of AI, LLMs and Retrieval-Augmented Generation (RAG) concepts.
- Experience with Confluence, Notion or similar documentation platforms.
- Strong stakeholder engagement and requirements gathering skills.
- Ability to quantify operational processes using metrics such as volume, effort, cycle time and cost.
- SQL or strong data literacy desirable.
- Experience delivering as a contractor or consultant preferred.
