Job Description
Order Taker - In Room Dining - Knightsbridge, London
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for an Order Taker to join us at Jumeirah Carlton Tower within our In-Room Dining Team.
The main duties and responsibilities of this role are:
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* Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
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* Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
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* Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
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* Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
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* Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages.
About You
The ideal candidate for this position will have the following experience and qualifications:
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* Strong communication and interpersonal skills
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* Strong customer service orientation
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* Ability to tolerate moderate amounts of walking
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* Ability to work flexible hours
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* Demonstrates excellent grooming standards
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
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* Supportive and inclusive work environment
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* Access to Learning & Development programmes and clear career pathways
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* Opportunities for internal mobility within our global network
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* Colleague discounts on food, beverage, and hotel stays worldwide
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* Health care and insurance benefits
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* Competitive salary + excellent service charge
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* Extra holiday for significant Birthdays (21.30.40. etc.)
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* Jumeirah perks website access – discount
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* Dry cleaning of uniform or Business attire
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* Meals on duty!