About The Role PS Connect We are currently in the process of transitioning from our existing recruitment system to a new one. As part of this change, many of our current vacancies are still being advertised on our existing site. You can view these here. We appreciate your patience during this transition. We are seeking to appoint an experienced Finance Assistant to join a very busy and dynamic Accounts Receivable team. This full-time post is available immediately on a permanent basis. Starting salary grade C £26,257 per annum This role offers the opportunity for a hybrid working pattern to encourage a positive work-life balance. A hybrid working pattern involves a mix of home and office working. Summary of the Role The role sits within the Accounts Receivable Team who form part of the Financial Operations Department at the University of Exeter. The Financial Operations strategy encompasses cross functional working and a continuous improvement ethos, encouraging feedback to increase efficiencies, drive innovation and promote a positive and empowered work environment. As a team member, key areas you will support with are the raising of invoices, responding to queries by email and telephone, ensuring timely payments from our Commercial Customers and Students. Initiate and manage timely conversations with customers who are behind on payments or experiencing financial hardship. Negotiate repayment terms while maintaining compliance with legal and company policies. You will work closely with multiple colleagues across the University in delivering exceptional service to all stakeholders. We are seeking a proactive, positive team player who will exhibit our core values. Please ensure you read the Job Description and Person Specification for full details of this role. Further information For informal enquiries please contact Ben Trotman b.w.trotman@exeter.ac.uk About The Division PS Connect PS Connect was launched in May 2023 and is aligned to the University's 2030 Strategy 'To use the power of our education and research to create a sustainable, healthy and socially just future'. We are a newly integrated service bringing teams from HR, Finance, IT and Strategic Procurement, along with a Service Experience Team, all under one division. We ensure we make the best use of resources, systems, skills, digital technology and colleague expertise. Our vision is clear. We want to connect our customers to the right solution, by providing expert advice, innovative ideas and outstanding service that helps them to achieve their best. We are transforming the delivery of professional services to deliver services which are user-focused and innovative. We are committed to continuously improving our strategic and operational effectiveness, efficiency and improve service experience across the organisation. We are doing this by maximising our use of digital solutions and data, alongside highly skilled staff with a strong understanding of user experience and journeys. By doing this, we deliver our purpose to: achieve outstanding customer satisfaction, in every interaction we make. It is an exciting time to join PS Connect, as you help us to continue to transform the way we deliver core professional services at the University of Exeter. About Us Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive. You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant. Why our colleagues love working here Flexible working opportunities and leading parental leave initiatives Generous annual leave (39-41 days including bank holidays) Competitive pension contributions A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here Sustainability and the environment being at the heart of what we do How we can help If you're considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process. Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.