We Are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined. Location: This role is based in Westwood Cross The Role To deliver an outstanding guest experience while providing comprehensive administrative and operational support across the centre. This role ensures smooth day‑to‑day running of the centre through efficient coordination of reporting, compliance, financial processes, and commercial activity. It also supports marketing and events, maintains effective communication with retailers, and contributes to the overall success and reputation of the centre. Principle Accountabilities Administration, Reporting & Compliance: Manage day‑to‑day administration including POs/invoices, operational records, meeting minutes, energy reporting, and safe reconciliations. Coordinate weekly/monthly KPI reporting, retailer notifications, storage/signage schedules, and brand standards across communal areas. Oversee centre inboxes, mail, deliveries, and system-based processes (lost property, asset tracking, supplies). Support marketing, community and commercial events with on‑site admin and content coordination. Manage Duty Manager rotas with the Service Delivery Manager and provide weekend Duty Manager cover when required. Administer retailer-related invoicing and liaise with service partners and external stakeholders. Public Liability & Property Insurance Management: Maintain the insurance tracker and filing system, ensuring accurate documentation. Liaise with solicitors, claims teams and legal representatives; collate evidence including CCTV. Support fund recovery processes and produce monthly insurance reports for the Centre Director. Marketing, Guest Experience & Commercialisation: Provide administrative support for marketing, guest experience, and commercial events. Support the rollout of Guest Experience projects and act as a point of contact for guest enquiries. Assist with content gathering for social, web, PR and external agencies and prepare materials for campaigns or events. Guest Experience & Community: Support guest-facing experiences such as Surprise & Delight, gift‑wrapping and other propositions. Coordinate charity/community events and manage community hub and busker bookings. Capture guest feedback (NPS and QR surveys), contribute to monthly reporting, and support Mystery Shop actions. Coordinate prize fulfilment, gift card purchases and competition administration. Meetings & Stakeholder Coordination: Prepare agendas, take minutes, and distribute actions for Dept Heads, HSE & Security, Retail Partners, management and quarterly forum meetings. Support organisation of corporate conferences, away days, investor and stakeholder visits. Manage photography/filming requests and liaise with external bodies such as local authorities and tourist agencies. Alignment with Landsec Guest Experience Framework: Work in partnership with the Guest Experience Manager and Guest Service Lead across all GX stages — Insight, Proposition Development, Implementation, Measurement, and BAU service standards. Ensure centre activity and guest service initiatives align with Landsec frameworks and expectations. Essential Criteria Strong core administrative, financial, organisational and communication skills. Intermediate proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint and Excel. Excellent organisational ability with strong attention to detail. Good understanding of business operations, processes and centre procedures. Financial acumen and confidence managing basic financial processes. Self‑motivated with a proactive, flexible and confident approach to work. Strong verbal and written communication skills. Previous experience in marketing, retail and/or property environments. Ability to prioritise, multitask and meet deadlines in a fast‑paced setting. Effective problem‑solving, negotiation and time‑management capabilities. Comfortable working under pressure with a positive and solutions‑focused attitude. Ability to build strong working relationships and collaborate with colleagues at all levels. Proven ability to deliver projects and targets in a changing environment. Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Below are some of our core benefits, make sure to visit our My Total Reward page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose. Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20% And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com To find out more about our approach, visit our Diversity and Inclusion page .