Main Activities
* Attend customer site and installation meetings as appropriate
* Produce method statements in a timely manner
* Deal with installation issues as they arise onsite as workarounds
* Assist with Customer Service team to ensure professional and efficient services are delivered
* Review all allocated deliveries and installations prior to scheduling to ensure all equipment is in place and complete
* Supervision of loading of tools and customer equipment for allocated jobs
* Deal with onsite install team and crew issues
* Be a point of escalation for installation and customer onsite issues
* Raise Non-conformance reports for any relevant service delivery issues and take appropriate action
* Escalate any relevant issues to Installation Manager
* Review and recommend new tools / equipment for new systems and customers
* Regularly review systems for tools needed.
* Audit and spot check installations and report back performance
* Be a technical support contact for the installation manager & customer service team
* Deputise for the Assistant Installations manager for work allocation
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