Overview
Customer Assistant - Fashion, Home & Beauty - Lisburn. Join our team at M&S in the Clothing & Home section, delivering stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate, fashion-forward individuals who are excited to dress the nation.
Working pattern
Tuesday 12:00-18:00
Thursday 16:30-22:30
Friday 12:00-18:00
Saturday 12:00-18:00
Responsibilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Key capabilities
* High levels of customer service
* Attention to detail and a commitment to quality work
* Open to feedback and able to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships and is a good listener
* Good level of digital capability
Purpose
To deliver a great shopping experience by putting customers first while championing our products. You will be the voice of the customer helping us continually improve.
Employment details
Part-time role with responsibilities across the store as needed.
Everyone’s Welcome
Marks & Spencer is committed to Inclusion, Diversity and Equal Opportunities. We support flexible working and will provide reasonable adjustments to support your recruitment process.
We are happy to discuss any reasonable adjustments you may require during the application process.
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