IT Support Manager
Responsible for providing 2nd/3rd line technical support, managing network systems, implementing cybersecurity measures, onboarding/offboarding staff, and maintaining IT documentation.
Responsibilities
* Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network, and software issues.
* Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
* Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
* Oversee the onboarding and offboarding process of staff, including account set‑ups and closures, and the assignment and retrieval of staff equipment.
* Manage devices through MDM.
* Regularly evaluate current systems and tools, identify needs for new systems, and develop and implement efficient and secure IT solutions.
* Document and maintain accurate records of IT issues and their resolutions.
* Work closely with the team and other departments to troubleshoot and resolve IT‑related issues.
* Ensure that support tickets are completed promptly and documented correctly.
Work Hours & Location
Hours: 8:45am – 5:30pm Monday to Thursday; 8:45am – 5:00pm Friday. The role is based in York with occasional trips to Slough and Livingston.
Requirements
* At least 5years of experience in IT support, especially network and system administration.
* Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
* Experience with mobile device management (MDM) and endpoint security.
* Solid understanding and experience with various operating systems (Windows, macOS, Linux, etc.).
* Experience in asset management.
* Experience with terminals and scripting (PowerShell/Command Prompt/Bash…) is desirable but not required.
* Ability to work part‑time.
Legal
All applicants must currently have the permanent right to work in the UK. Visa applications will not be considered.
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