Case Manager Your new company Our client is a luxury car manufacturer based in Theale; the company upholds their values through great customer service. Your new role Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions. To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with products. To build up and continuously update individual specialist knowledge in relation to the products, strategy and relevant regulatory compliance. To build relationships with Centres and involve them in all matters relating to their customers. To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced. Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions. What you'll need to succeed Great customer service. Ability to work under pressure. The ability to deal with several tasks at the same time. What you'll get in return Great office environment and working with a great team. Working for an internationally recognised brand. Extensive training and support. Paying up to £27,000 per annum with room for career progression. Salary can increase to £29,000 after probation. What you need to do now. If you're interested in this role, forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4540717