About the Role
The Senior Operations Specialist is a key member of the operations team, responsible for leading day-to-day control of time-critical shipments, coordinating global partners, and ensuring flawless execution across air, road, and multimodal movements.
This role requires strong decision-making, rapid problem-solving, and the ability to manage high-value aviation and time-critical cargo with precision.
The position plays an essential part in delivering world-class service to customers while supporting growth, process improvement, and operational Excellence.
Key Responsibilities
Operational Control & Execution
* Manage and oversee time-critical shipments (AOG, NFO, hand-carry, engines, APUs, parts, spares).
* Coordinate with airlines, handlers, agents, and ground transport partners to ensure seamless end-to-end execution.
* Monitor live shipments and proactively resolve delays, risks, and operational issues.
* Ensure compliance with aviation security, customs, and regulatory requirements.
* Lead operational escalations during out-of-hours or complex logistics movements.
Customer & Stakeholder Communication
* Act as a senior point of contact for key customers, providing real-time updates and proactive communication.
* Build strong relationships with suppliers, carriers, and global partners to ensure performance and reliability.
* Handle service failures with professionalism and drive corrective actions.
Process, Quality & Performance
* Ensure all jobs are executed accurately within internal systems (e.g. Boxtop), including cost control and job profitability checks.
* Conduct post-shipment reviews to identify areas for improvement.
* Support the development and implementation of SOPs, best practices, and operational workflows.
* Champion quality, accuracy, and compliance across every movement.
Team Leadership & Support
* Mentor and support junior operations staff with training and daily guidance.
* Assist the Operations Manager in workload planning and shift coverage.
* Lead by example in delivering high service standards, ownership, and operational discipline.
Commercial & Cost Control
* Negotiate rates with airlines, partners, and suppliers where required.
* Ensure jobs are profitable and in line with company margin expectations.
* Support sales colleagues with operational input for quotes and tenders.
Key Skills & Experience
* 3–5+ years’ experience in freight forwarding, aviation logistics, AOG/time-critical movements, or similar.
* Strong understanding of airfreight processes, cargo operations, and global logistics.
* Ability to work in fast-paced, high-pressure environments with rapid decision-making.
* Excellent communication skills with customers and suppliers.
* Proficiency with freight systems (e.g., Boxtop) and MS Office.
* Knowledge of customs processes and regulatory requirements preferred.
Why Join
* Work with a fast-growing leader in time-critical logistics.
* Be part of a high-performance operations team managing complex, global aviation movements.
* Competitive salary, career development, and opportunities to progress.
* A company culture built on teamwork, speed, and reliability