Operations - Gateshead Metro Centre
Contract: Full Time
Salary: £12.21
Contracted Hours: 8
We burst onto the restaurant scene in 1997, when we shook up London and introduced a new way of eating. Our innovations included the 'kaiten' conveyor belt and colour-coded dishes, which became our signature.
We are passionate about serving fresh, flavoursome, authentic Japanese food. While sushi is our hallmark, we also offer a mouth-watering range of hot street food, from traditional classics to innovative fusion dishes, all packed with rich, aromatic flavors and umami. Today, we have over 70 restaurants worldwide, more than 300 kiosks across the UK, and grocery products including pre-packaged sushi available in most major supermarkets.
About You
We are seeking dynamic individuals who love and are passionate about food to join us on our exciting journey. Our people are at the heart of everything we do:
* You will be a role model with an appetite for success and a desire to deliver exceptional results.
* You will be ambitious and eager to learn.
* You will always strive to do your best.
* You will be enthusiastic with a positive attitude.
* You will embrace challenges with a can-do spirit.
* You will want to be part of our success story.
Key responsibilities include:
* Being the face of our restaurant, ensuring a great customer experience.
* Having a bubbly disposition and willingness to go the extra mile for customers.
* Previous experience in a similar restaurant environment.
* Welcoming and greeting customers, handling reservations and bookings.
* Staying up-to-date with product knowledge of all dishes.
* Promoting our menus to maximize sales opportunities.
* Maintaining a safe environment for all, including health & safety, hygiene, and allergen controls.
* Completing all necessary training to ensure safety for team and guests.
* Having strong product knowledge to deliver high standards of service.
* Upselling to increase sales and encourage repeat business.
* Being a team player, supporting colleagues in serving customers with a smile.
* Staying informed about company updates via YO! 360, team meetings, and briefs.
* Working as part of a team to deliver an exceptional guest experience each shift.
* Contributing to the success and profitability of the restaurant.
* Prioritizing safety for team and guests.
* Completing all cleaning tasks promptly as per Trail app instructions.
We are proud to offer:
* Excellent working hours
* Free YO! food during shifts — enjoy your favorite dishes from our menu.
* Opportunities to grow with YO! — we will fund professional qualifications up to Degree level while you work.
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