Customer Liaison Officer – 12 months FTC
Location : High Wycombe / mobile role travelling to customers' homes
Salary : £34,632 p/a plus excellent benefits
(F/T 37 hrs Mon-Fri with some flexibility on start & finish times)
One of Paradigm's key corporate objectives is to improve the energy efficiency of its homes. Having identified some of our poorer-performing properties in terms of energy efficiency, we are undertaking measures to improve this for the benefit of our customers and our organisation. At the same time, we will be preparing plans to improve all homes with poor energy efficiency and high carbon emissions.
The first stage in delivering these improvements to our homes is the successful engagement with our customers. We do this by establishing a rapport and trust, asking relevant questions about customer/household lifestyles and needs. We listen carefully before we make recommendations to improve quality of life and energy efficiency which often leads to a reduction in costs.
We take care to explain how these works will be carried out and provide assurance where required. Customer engagement is key and therefore the incumbent will need to be a confident communicator who is able to understand a range of issues and then convey information to a variety of audiences. Accurately recording this onto our systems so that subsequent works are completed in good time and provid...