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Customer Service Advisor
Full-time permanent role
Monday-Friday 09:00-17:00 (37.5 hours per week - 30 min lunch)
Location: Haywards Heath - modern offices, 10-minute walk from the station. On-site parking available along with nearby free street parking.
Salary: £25,000 - £28,000 per year, with excellent company benefits including a pension scheme, employee benefits, social events, and a Christmas party.
The Role - Customer Service Advisor
This position involves a mix of phone-based customer service and administrative tasks in a busy, friendly office within a growing and stable organization.
Customer Service Advisor duties include:
1. Answering and resolving customer queries via telephone and email, taking ownership of each task.
2. General policy administration.
3. Proactively following up on customer inquiries and converting them into policies where possible.
4. Exceeding customer satisfaction expectations.
5. Producing high-quality documents and maintaining accurate records.
6. Gaining a strong understanding of company products.
7. Ensuring compliance with company and regulatory policies.
8. Participating in regular learning and development activities.
Experience, competencies, and knowledge required:
1. Experience in a telephone-based or customer-facing/support role.
2. Good general education, including GCSEs (or equivalent) in English and Maths.
3. A customer-focused attitude with a passion for exceeding expectations.
4. Strong verbal and written communication skills.
5. Good prioritization and time management skills, with high accuracy.
6. Proficiency in IT and eagerness to learn new systems.
For more information about this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will occur soon—don't miss out!
Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.
Please note: No discrimination on grounds of gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates will be assessed solely on merits, qualifications, and ability to perform the job duties.
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