Project Manager - Packaging
Location: Witham - Hybrid (2 days home, 3 office)
Salary: DOE
Company: A Leading packaging and branding design agency.
Role: Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service.
* Ensuring a first-class service is consistently provided with professionalism and enthusiasm.
* Facilitates new client kick-off meetings and existing client meetings.
* Develops and documents functional requirements for new clients.
* Develops training materials for new and existing clients.
* Analyses any new or revised client requirements to ensure accuracy.
* Makes decisions regarding the resolution of eligibility, accumulator and claims extract file issues.
* Makes decisions regarding the resolution of member issues and non-escalated client issues.
* Facilitates the process for new benefit changes on behalf of client and provides direction on how those changes need to be implemented.
* Builds, supports and maintains client portal and CRM application.
* Prepares for and participates in open enrolment meetings for new and existing clients.
* Generates reports for clients.
* Implements internal department and corporate projects.
* Additional duties as assigned.
Requirements:
* Packaging or Print industry experience preferred but not essential
* Proven account / project management within an agency / design or packaging manufacturers
* High degree of proficiency MS Office Suite, Outlook & Internet applications.
* Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
* Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
* Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
* Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
* Ability to work with and influence peers and senior management.
* Self-motivated with critical attention to detail, deadlines, and reporting.
* Ability to work overtime as necessary.
Apply:
Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.
Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / project executive / account executive