Level:2nd Line Support / Specialist InfrastructureClearance Requirements:Ability to obtain and maintain Security Clearance
Role Purpose
As a2nd Line Support Engineer, you will be responsible for the end-to-end support, stability, and security of a large-scale Windows-based infrastructure. This role sits at the intersection of reactive incident management and proactive system improvement. You will work within a collaborative engineering team to review customer work requests, build and configure virtualized server environments, and maintain the "Gold Build" images that define the estates security and
performance standards.
Key Responsibilities
1. Server Provisioning & Configuration:Build and configure Windows Servers (predominantly virtualized onVMware vSphere clusters).
2. Infrastructure Management:Monitor and maintain Active Directory (AD), DNS, and WSUS environments.
3. Automation & Imaging:Update and maint...