Market Applications Engineer
LOCATION
Travel required to all G&H sites and to customer locations (up to 25% of the time)
ROLE
1. To provide technical and pre-sales support for customer accounts; to work alongside sales & business development managers and act as their technical consultant to the customer.
2. To be responsible for both commercial and technical aspects of the product portfolio in order to provide support to the sales & accounts teams, as well as manufacturing and engineering as required in order to win and grow company sales.
3. Build relationships and liaise with key technology decision matters in key accounts to support architectural design & to ensure G&H participation & compliance for future technology projects
4. RFQ-to-Order support up to and including standard quotation(s) to proposal completion; RFQ evaluation; costing; engineering consultation; quote and proposal.
QUALIFICATIONS
Engineering (Optics/Electronics/ Mechanical/Software), Physics, Materials Science, Mathematics or Business Degree (or equivalent) would be preferred.
MANDATORY RESPONSIBILITIES
· Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
· Working positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity
· Promote and display the G&H values: Customer focus, Passion, Unity, Precision
RESPONSIBILITIES
Technical Customer Liaison and Sales Enablement
· Provide technical and pre-sales support for accounts; to work alongside sales & business development managers and act as their technical consultant to the customer
· Understand business requirements for customers & translate these into technical requirements, specifications and sales responses
· Be a primary contact for customer technical input, presentations, RFQ responses and feedback; liaise with key customer technical staff and decision makers to facilitate Template Reference Information Title: Employee Job Description: Market Application Engineer (BU) Revision: 2 Owner: DBS requirements generation. Be the contact point into G&H for technical/application/system architecture matters in the account
· Drive identified opportunities ( technical consulting, product requirements, design validation, configuration, design and RFQ response generation)
· Work with product management to identify pricing and margin models for customer RFQs, bid and new products
· Assist with development of formal sales plans and proposals for assigned opportunities
· Own technical liaison & process for customer post-sales support items & issues
· Liaise with product and program management to identify lead times to build
· Provide unit forecasting data for customer orders or forecasts to product management & manufacturing
· Develop & agree customer specifications for product request
· Perform in-depth and high-level technical presentations and technology demonstrations for customers
· Understand and articulate Architectures and Services
Product and Market Knowledge
· Understand and Articulate Architectures and Services to customers, partners and the internal sales & marketing teams
· Keep up-to-date on relevant competitive solutions, products and services and provide competitive information back into the business
· Provide information on win/loss analysis for customer bids
· Provide input to Product Management & R&D groups for new products and services
Sales & Market enablement
· Technical demonstrations and marketing support for partners and marketing events
PERSONAL ATTRIBUTES
· Customer Focus
· Drive and Determination
· Motivating others
· Delivering Results
SKILLS AND ABILITIES
Technical:
· Although not essential, preferred to have knowledge of the following areas: linear crystal optics, classical optics, glass material properties, as well as experience in the manufacture of optical components such as lenses, windows, prisms and birefringent elements
· Experience in technical design, project management and relationship management is essential.
Commercial:
· Understanding of business decisions and experience of costing mechanisms
· Experience required in negotiating commercial position with customer, preferably with knowledge of large account management
· Knowledge of the RFQ process, and ability to respond to customer RFQ & RFI requests; provide technical sales support for bids
· Experience of product development life cycles
· Overall awareness of photonics industry, products and key applications
Personal:
· Strong writing & language skills, with the capability of writing customer reports as required, as well as experience of presenting technical data.
· Ability to manage varied workload, with strong personal organisation skills
· Enthusiasm to develop skill set and welcoming of diverse challenges
· Keen to travel and develop relationship with customers of all cultures
· Strong communication skills for both internal and external communication
· Proven internal and customer facing presentation skills
· Strong critical questioning ability in relation to technical issues
· Ability to communicate appropriate expectations in relation to product deliverables
· Sets the bar high, for self
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free flu jabs
* Health & wellbeing programme
* On-site parking
* Referral programme
Work Location: On the road