Customer Service Administrator
Job type: Permanent
Hours: Full-time Monday-Friday
Salary: Experience dependent
Location: Carlisle (Rural)
We’re delighted to be working on behalf one of the UK’s leading suppliers of materials to the construction industry.
The role
You will be responsible for providing a robust administration support function and delivering an exceptional customer service.
Key duties
1. Daily input of sales orders and delivery notes on the in-house system
2. Preparing orders and delivery dockets for the warehouse the pick and despatch
3. Confidently answering the telephone and managing enquiries to develop relationships and maximise sales opportunities
4. Monitoring emails and ensuring enquiries are responded to in a timely manner to maximise business opportunities.
5. Booking parcels and pallets onto the transporters logistic system.
6. Acknowledging customer orders, confirming their despatch and monitoring delivery
7. Keeping customers updated on stock availability and maintaining system for back orders
8. Liaising with pallet and parcel companies about delivery queries/problems
9. Sending Proof of Delivery (PODs) when asked by customer
10. Invoicing customers and checking paperwork.
Preferred Skills & Experience
11. Excellent administration and customer service skills
12. Strong communication skills and confidence in talking over the phone
13. The ability to use initiative and work effectively to deadlines
14. Attention to detail and ability to follow processes
15. Knowledge of construction and building products (desirable)
Apply online today or call Jason on 01228 812585 for more details
NXT Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position, you accept the Terms and Conditions, Privacy Policy, and Disclaimers, which can be found at the NXT Recruitment website
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