Location:
[Insert Location] |
Contract:
Full-time |
Industry:
Premium Whiskey Investment
Whiskey & Wealth Club is a market leader in the premium cask whiskey sector, working with clients around the globe who value exceptional service and trusted expertise. As we continue to grow, we're looking for a
Customer Services Advisor
who will be at the heart of delivering a first-class experience to our valued clients.
This role is ideal for someone who thrives in a fast-paced environment, enjoys variety in their day-to-day work, and takes real pride in making sure every client feels valued and supported.
What we're looking for
* Organised multitasker:
You'll be comfortable managing multiple priorities at once, ensuring nothing slips through the cracks — even when things get busy.
* Calm under pressure:
A steady, positive team player who can adapt quickly and keep things running smoothly.
* Natural communicator:
Warm, confident, and clear whether you're speaking with clients over the phone, responding to emails, or greeting visitors in person.
* Detail-oriented professional:
You'll care about accuracy and consistency, delivering polished work every time.
* Can-do problem solver:
Flexible and proactive, happy to support colleagues and clients alike with whatever's needed.
What you'll be doing
* Preparing, assembling, and checking client packs, certificates, and key documentation to the highest standards.
* Monitoring and managing stock levels to ensure supplies are always available and replenished.
* Handling a high volume of client communication (calls, emails, and messages), providing friendly, professional, and solution-focused support.
* Managing diaries and booking appointments, including scheduling follow-ups for client complaints or specific requests.
* Assisting with client complaints by logging details accurately, working to resolve issues promptly, and escalating to management where necessary.
* Ordering thoughtful client gifts and ensuring they're delivered in a timely, professional manner.
* Supporting internal teams with ad-hoc requests, administration, and coordination to keep operations running seamlessly.
* Playing a key role in making sure every interaction reinforces Whiskey & Wealth Club's reputation for quality and care.
Why join Whiskey & Wealth Club?
At Whiskey & Wealth Club, we don't just sell whiskey casks — we build relationships based on trust, transparency, and long-term value. Our clients range from passionate private collectors to large-scale investors, and our customer services team is vital in ensuring they feel supported at every step of their journey.