Job Description
* Coordinate and support the planning and execution of events, ensuring all details are delivered to a high standard
* Act as a primary point of contact for event enquiries, responding promptly and professionally in line with Fairmont standards
* Prepare detailed event proposals, function sheets, and documentation with accuracy and attention to detail
* Maintain event management systems and CRM, ensuring all client information, bookings, and event details are up to date
* Organise and conduct site visits and client meetings, delivering a polished and engaging experience
* Liaise closely with operational departments including Events, Front Office, F&B, and Reservations to ensure seamless event delivery
* Coordinate logistics for events, including room setups, catering requirements, AV needs, and scheduling
* Assist in the execution of on-site events, ensuring smooth operations and resolving any issues proactively
* Support the coordination of group bookings, ensuring accurate rooming lists, billing details, and event notes
* Monitor event timelines and ensure all deadlines and client requirements are met
* Prepare post-event reports, feedback summaries, and assist with continuous improvement initiatives
* Maintain and update event collateral, ensuring materials reflect current brand standards and offerings
* Build and maintain strong client relationships, supporting repeat business and high levels of satisfaction
* Ensure all correspondence and documentation reflect Fairmont’s luxury communication style
* Maintain confidentiality of client information and commercial data
* Represent the Events team with professionalism, courtesy, and a polished personal presentation
* Demonstrate flexibility and adaptability, supporting additional operational tasks as required
* Uphold Fairmont grooming, conduct, and service standards at all times
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* 1–2 years’ experience in events coordination, reservations, or hospitality administration
* Strong organisational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment
* Experience using CRM systems, booking platforms, or hotel PMS (training provided)
* Excellent written and verbal communication skills with a polished, professional tone
* Strong IT proficiency, including Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Proactive and confident approach when engaging with clients and supporting revenue opportunities
* Strong interpersonal skills with the ability to collaborate effectively across departments
* Professional presentation and a genuine passion for luxury hospitality and guest service
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people