Role Description
This is a full‑time, on‑site role for a Supervisor at The Old Swan Uppers, located in Cookham. The Supervisor will lead shifts in the manager’s absence, guide staff ensuring exceptional customer service and maintain operational standards. Responsibilities include bar & restaurant work, resolving customer concerns, opening/closing of the pub and assisting in training and development. The role requires working closely with the management team to ensure smooth bar/restaurant functioning.
Experience
* Supervisory and leadership skills, with the ability to lead and motivate a team effectively
* Exceptional customer service and communication skills
* Organizational and time management abilities to oversee operations and multitask efficiently
* Problem‑solving and conflict resolution skills to address issues and ensure positive customer experiences
* Previous experience in a role within the hospitality or restaurant industry
* Flexibility to work various shifts, including evenings, weekends, and holidays
* A passion for delivering exceptional dining experiences and fostering teamwork
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