Job Overview
Business Support Officer – Grade: £27,292.30 – £29,207.95 per annum (Contract: Permanent; Hours: Full time – 37.5 hours per week). Location: Colchester, Private Sector – Provide Wellbeing Ltd.
Responsibilities
* End-to-end processing of patient referrals and appointment management.
* Coordinate with the Clinical Team, Senior nurse and Premises to manage Clinical Rotas.
* Utilise key systems and reports to monitor patient waiting times and KPIs.
* Execute general office-based administrative duties.
* Lead specific process improvement initiatives and support business development activities as needed.
* Conduct research to support the implementation of new services.
* Organise meetings and events, manage room bookings, take minutes, and update and distribute agendas/actions logs.
* Provide general administration and clerical support to colleagues.
* Assist management in the induction of new employees, contractors, agency and temporary staff.
* Adhere to standard processes and procedures.
* Understand and apply Information Governance, ensuring confidentiality at all times.
* Contribute to service development by offering suggestions at team meetings.
* Display comprehensive knowledge of services supported by the Administration Support Team.
* Establish effective relationships with external contacts to represent Provide Wellbeing as an outstanding organisation.
* Cover other team members, including ad hoc reception desk duties.
* Perform any additional tasks as delegated by Management, commensurate with the role.
* Support the positive delivery of Provide Wellbeing’s vision, values, and culture.
Qualifications
Essential:
* Previous experience as a medical/clinical secretary.
* ECDL or equivalent qualification or relevant experience.
Desirable:
* Experience with patient-based systems such as SystmOne.
EEO Statement
Provide Wellbeing is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from under‑represented groups. If you have the skills and experience for the job, please apply regardless of your background.
#J-18808-Ljbffr