Life on the team
At Computacenter, we deliver IT services that matter
for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride in accountability, partnership, and long-term client success. Whether youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible.
What you'll do
As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer
ensuring seamless service, continuous improvement, and measurable value
Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements
Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency
Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value
Oversee financial performance, from accurate forecasting to cost control
ensuring services remain commercially sound
Act as the primary interface for customer stakeholders, promoting collaboration and long-term trust
Lead, motivate, and manage delivery teams (both direct and virtual), while supporting capability development and engagement
Align with the broader account strategy, ensuring Computacenter delivers as one unified team
What youll need
Were looking for a delivery leader whos customer-obsessed, commercially astute, and thrives on making a tangible difference
Experience managing live services with an ITIL Foundation (or higher) certification
You understand how IT services drive business outcomes
and how to align delivery with customer goals
Whether presenting performance insights or rallying a virtual team, you communicate with clarity and confidence
You're a role model
inclusive, supportive, and able to bring out the best in others
You're eager to get to the root of challenges, solve problems, and find new ways to add value
You work across boundaries, silos, and partners with a One Team mindset
You take accountability seriously, with a clear eye on customer satisfaction, financial health, and continual improvement
If you're looking for a role where you can lead with purpose, drive meaningful change, and be part of a supportive team that values growth
wed love to hear from you.
TPBN1_UKTJ