Computer Repair & Sales Senior Technician
Are you passionate about the ever-evolving world of technology and eager to develop your career in the Computing industry? We're seeking a motivated and enthusiastic individual to join our team as a Computer Repair & Sales Technician.
About Us: Minko's Macs is a leading Apple Mac Computer specialist and retail company located in London. We are a friendly and knowledgable team captivated with all things Apple. We take pride in exceeding customer expectations with expert repairs and solutions; this is further reflected as we were awarded the notable title of Best Computer Repair Company in London and South East England [Prestige Awards].
Position Overview: As a Computer Repair & Sales Apprentice, this senior role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software. You will lead the technical team in diagnosing and resolving intricate issues across Apple devices, ensuring efficient and high-quality repairs
Responsibilities:
* Develop and implement efficient repair procedures to optimise workflow and success rates
* Train and mentor junior technicians, cultivating their technical growth
* Provide exceptional technical support and guidance to customers
* Oversee inventory management and maintain a clean, organised work environment
* Curate captivating social media content for the company
Requirements:
* Minimum 10 years of experience in computer repair (succeeding in a similar senior role would be beneficial)
* Extensive knowledge of Apple hardware, software, and troubleshooting methodologies
* Strong leadership skills with the ability to motivate, guide, and develop a team
* Exceptional communication and interpersonal skills to build trust with customers and colleagues
* Minimum of 3 years of experience in computer repair (preferably).
* Minimum of 3 years of customer service experience in a technical support role (preferably).
* Minimum of 3 years of experience with motherboard/component repairs (preferably).
* Confident spoken and written English
* Candidates must be willing to travel between branch locations at times
Education:
* Undergraduate Degree (or equivalent) 2:1 Minimum related to Computing (or similar)
* Minimum 3 A Levels (or equivalent) A-C [Maths, Computer Science, Science, Media; preferably]*
* Minimum 5 GCSEs (or equivalent) 9-4 [Computer Science, Media; preferably]
Benefits:
* Hands-on training and mentorship from industry professionals with 10+ years of experience.
* Continuous learning and development opportunities to enhance your technical skills
* Friendly and supportive work environment.
* Perfomance Incentives
If you're ready to launch your career in Computing, we want to hear from you Apply now to join our team and embark on an exciting journey in the world of technology.
Send your CV and cover letter to today; we look forward to hearing from you
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
* Employee discount
* Employee mentoring programme
* Store discount
Application question(s):
* What strategies would you use to create engaging social media content for Minko's Macs?
* Imagine a customer walks in very frustrated with a slow-running MacBook. How would you approach the situation and explain potential solutions in a clear and calm manner?
* Are you located in the UK or have permission to work in the UK?
* Can you speak English fluently
* When can you start?
* Why do you want this job?
Work Location: In person