Customer Service Sales Advisor (Inbound Calls Only) Location: Northampton (Hybrid after training, 1 day in the office, 4 days from home) Salary: £24,900 Uncapped Bonus (£200 – £1,000 per month on average) Start Date: Early October Are you looking for a sales role with no cold calling? We're recruiting Customer Service Sales Advisors to join a leading insurance provider, where you'll be handling 100% inbound calls from customers looking to renew or purchase policies. The Role Handle inbound calls only – no outbound sales. Support customers renewing existing policies or taking out new ones. Discuss pre-existing medical conditions with empathy and understanding. Provide accurate quotes, explain options clearly, and negotiate where required. Manage calls that typically last 20–25 minutes, ensuring quality service is delivered. Work towards achievable KPIs while maintaining a customer-first approach. What We're Looking For Previous sales experience (inbound or outbound). Strong communication and active listening skills. Empathetic and customer-focused approach. Ability to work towards targets while ensuring compliance and accuracy. Working Hours & Training Rota-based shifts between 8:30am – 8:00pm, including 1 weekend in 4. Three months office-based training, followed by hybrid working (4 days from home, 1 day in the office). Additional Information DBS check and references required. Assessment centres: Week commencing 15th September (Monday & Wednesday, 9:30am or 1:30pm, lasting 2.5 hours).