What You'll Be Doing
Leading the Sales Desk
* Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities
* Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets
* Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support
* Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders
Driving Commercial Success
* Lead the team to meet store profitability and margin targets through sound commercial decisions
* Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals
* Understand and respond to local customer needs, developing effective business-to-business relationships
* Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients
Empowering and Developing the Team
1. Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement
2. Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability
3. Support the life cycle of a colleague, includin...