Salary: £26,000 - 66,000 per year Requirements: Excellent verbal and written communication skills Strong leadership skills Strong problem-solving skills Demonstrable and proven ability to work on own initiative with good organisational skills and proactive approach Exceptional customer service skills, with a natural aptitude to consider impact to the customer Understanding of Service and Network infrastructures Office 365 experience – administration and training Windows 10/11 Desktop Support Android and Apple mobile support Microsoft Azure and SharePoint experience Windows Server experience AWS experience desirable Responsibilities: Provide support and direction to the LCST IT team Present Service Management and Project briefings to senior colleagues and key stakeholders Lead, plan, prioritise and execute server maintenance and monitor activities Champion a culture of excellent customer service Schedule and execute application upgrades as part of BAU operations and for change requests, ensuring minimal disruption Develop and maintain subject matter expertise in selected applications, guiding the creation and communication of process documentation, and ensuring knowledge is shared across the team Oversee the analysis, diagnosis and resolution issues in real-time, supporting the team in end-to-end problem resolution and dealing with major incident management Manage timely and appropriate escalations to 3rd line support, maintaining strong communication with fellow IT colleagues Ensure high levels of performance, availability and security throughout the IT Infrastructure and IT applications Take ownership of faults raised with third-party suppliers, ensuring clear communication, accurate tracking, and consistent progress updates until resolution Support the procurement and build/configuration of PCs, laptops and other equipment Uphold robust asset management practices to accurately log equipment changes Champion IT best practices and increase knowledge of core IT Systems in the user community Provide both remote and onsite assistance as required (3 days working in Bristol office/2 days working from home) Provide out of hours support on an ad-hoc basis, with appropriate reward for any such work Technologies: AWS Android Azure Support Mobile Network Office 365 Security SharePoint Windows Cloud Hardware More: We are a part of Team Leidos, focusing on defense and logistics to support the UK Ministry of Defence. Our current opening for an IT Service and Systems Manager is based in our Bristol office, where we strive for excellence in IT support. We offer a professional environment with excellent career progression opportunities, competitive salary, and a comprehensive benefits package including a pension scheme, life assurance, and an established hybrid working structure. Our commitment to employee well-being is evident through our Employee Assistance Programme and various wellness initiatives. last updated 8 week of 2026